Certificate II in Hospitality - SIT20316

Royal Brisbane Institute of Technology

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 02370B

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. It provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.


  • 12 units: 6 core
  • 6 elective


  • Clean glass surfaces
  • Maintain hard floor surfaces
  • Package prepared foodstuffs
  • Maintain the quality of perishable items
  • Participate in safe food handling practices
  • Prepare and serve non-alcoholic beverages
  • Use hygienic practice for hospitality service
  • Communicate in the workplace
  • Use hygienic practices for food safety
  • Provide housekeeping services to guests
  • Serve food and beverage
  • Clean kitchen premises and equipment
  • Provide visitor information
  • Work effectively with others
  • Conduct Keno games
  • Use hospitality skills effectively
  • Participate in environmentally sustainable work practices
  • Clean premises and equipment
  • Participate in safe work practices
  • Attend gaming machines
  • Show social and cultural sensitivity
  • Interact with customers
  • Conduct routine oral communication in a language other than English
  • Sell products and services
  • Provide porter services
  • Carry out basic workplace calculations
  • Prepare appetisers and salads
  • Produce simple word processed documents
  • Prepare rooms for guests
  • Sort

Study information

Campus Fees Entry Mid year intake Attendance
Brisbane Domestic: $4,500
International: $4,500
No information available No No information available

Related courses

Browse more courses
Is the information on this page correct? Request update
Enquire about this course
You must agree before submitting.

Become a member

Already a member? Login Forgot password?

Join the conversation