Certificate III in Customer Engagement


This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Entry Requirements:

No minimum education


12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Ipswich No info No Online
Ipswich No info No
Established in 1988, Skills@Top is a Registered Training Organisation. An arm of Top Office Personnel Pty Ltd, Skills@Top offers a range of nationally recognised business training. The provider offers students the opportunity to learn advanced computer software and business/management skills, or upgrade their current knowledge. Students may undertake training via the online training program or at the provider's training facility. Skills@Top maintains contact with local businesses with the aim of making its courses relevant to today's workplace. Training is structured to suit individual requirements.

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