Certificate IV in Ambulance Communications (Dispatch) - HLT41015

St John Ambulance Australia Inc

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This qualification reflects the role of workers who have responsibility for dispatch and call-taking in an ambulance communication or coordination environment. The qualification applies to people such as dispatch officers or emergency medical dispatch support officers working in emergency support and ambulance dispatch and communications. Such individuals are expected to work independently, take responsibility for their own outputs and act on information from a range of sources. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Subjects

  • Manage personal stressors in the work environment
  • Communicate and work in health or community services
  • Participate in workplace health and safety
  • Interpret and apply medical terminology appropriately
  • Recognise healthy body systems
  • Process emergency incident calls and enquiries
  • Comply with infection prevention and control policies and procedures
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Assign and coordinate ambulance service resources
  • Work effectively with others
  • Work with people with mental health issues
  • Mentor in the workplace
  • Receive and respond to requests for ambulance service
  • Operate and control radio networks
  • Provide advanced first aid
  • Maintain work health and safety
  • Work legally and ethically
  • Provide first point of contact
  • Provide first aid
  • Operate computer aided dispatch system

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