Advanced Diploma of Banking Services Management - FNS60615

TAFE NSW

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This qualification is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.Licensing/Regulatory Information Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Structure

  • 14 units: 8 core
  • 6 elective

Subjects

  • Develop and implement strategic plans
  • Develop and manage a budget
  • Establish agreements with intermediaries for product distribution
  • Manage quality customer service
  • Develop and create compliance requirements
  • Lead and manage organisational change
  • Develop and manage financial systems
  • Tailor financial products to meet customer needs
  • Plan and establish compliance management systems
  • Manage people performance
  • Monitor performance in sales of financial products or services
  • Build and maintain relationships with small business stakeholders
  • Develop workplace policy and procedures for sustainability
  • Establish or review marketing, client services and supplier relationships
  • Identify and evaluate marketing opportunities in the financial services industry
  • Provide leadership across the organisation
  • Develop and implement risk mitigation plan
  • Integrate customer engagement within the organisation
  • Establish or review human resources, administration and information support
  • Participate in WHS hazard identification, risk assessment and risk control
  • Manage innovation and continuous improvement
  • Develop and cultivate collaborative partnerships and relationships
  • Apply principles of professional practice to work in the financial services industry

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