Type of institution: TAFE Institute Level: Pre-degree CRICOS: 00591E
This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
12 units
4 core, 8 elective
Subjects
Develop and implement strategic plans
Develop and maintain a customer engagement marketing strategy
Develop and implement diversity policy
Manage risk
Forecast and plan using customer engagement traffic information analysis
Identify and implement business innovation
Manage human resources strategic planning
Lead and manage organisational change
Develop and implement a business plan
Design and manage the enterprise quality management system
Monitor corporate governance activities
Manage customer engagement operational costs
Plan and establish compliance management systems
Manage knowledge and information
Optimise customer engagement operations
Develop and implement corporate social responsibility
Manage employee relations
Develop and implement strategies for intellectual property management
Manage finances
Define recordkeeping framework
Manage customer engagement information
Manage strategic contracts
Develop workplace policy and procedures for sustainability
Manage resources
Design and launch new customer engagement facilities
Develop a marketing plan
Provide leadership across the organisation
Develop and maintain a service level strategy
Establish and maintain strategic networks
Manage innovation and continuous improvement
Develop, implement and maintain WHS management systems