Advanced Diploma of Leadership and Management - BSB61015

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Structure

• 12 units
• 4 core, 8 elective

Subjects

• Develop and implement strategic plans
• Develop and maintain a customer engagement marketing strategy
• Develop and implement diversity policy
• Manage risk
• Forecast and plan using customer engagement traffic information analysis
• Identify and implement business innovation
• Manage human resources strategic planning
• Lead and manage organisational change
• Develop and implement a business plan
• Design and manage the enterprise quality management system
• Monitor corporate governance activities
• Manage customer engagement operational costs
• Plan and establish compliance management systems
• Manage knowledge and information
• Optimise customer engagement operations
• Develop and implement corporate social responsibility
• Manage employee relations
• Develop and implement strategies for intellectual property management
• Manage finances
• Define recordkeeping framework
• Manage customer engagement information
• Manage strategic contracts
• Develop workplace policy and procedures for sustainability
• Manage resources
• Design and launch new customer engagement facilities
• Develop a marketing plan
• Provide leadership across the organisation
• Develop and maintain a service level strategy
• Establish and maintain strategic networks
• Manage innovation and continuous improvement
• Develop, implement and maintain WHS management systems
• Contribute to organisation development
• Manage customer engagement centre staffing

Study information

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