Advanced Diploma of Leadership and Management - BSB61015


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.Licensing/Regulatory Information No licensing, legislative or certification requirements apply to this qualification at the time of publication.


  • 12 units
  • 4 core, 8 elective


  • Develop and implement strategic plans
  • Develop and maintain a customer engagement marketing strategy
  • Develop and implement diversity policy
  • Manage risk
  • Forecast and plan using customer engagement traffic information analysis
  • Identify and implement business innovation
  • Manage human resources strategic planning
  • Lead and manage organisational change
  • Develop and implement a business plan
  • Design and manage the enterprise quality management system
  • Monitor corporate governance activities
  • Manage customer engagement operational costs
  • Plan and establish compliance management systems
  • Manage knowledge and information
  • Optimise customer engagement operations
  • Develop and implement corporate social responsibility
  • Manage employee relations
  • Develop and implement strategies for intellectual property management
  • Manage finances
  • Define recordkeeping framework
  • Manage customer engagement information
  • Manage strategic contracts
  • Develop workplace policy and procedures for sustainability
  • Manage resources
  • Design and launch new customer engagement facilities
  • Develop a marketing plan
  • Provide leadership across the organisation
  • Develop and maintain a service level strategy
  • Establish and maintain strategic networks
  • Manage innovation and continuous improvement
  • Develop, implement and maintain WHS management systems
  • Contribute to organisation development
  • Manage customer engagement centre staffing

Study information

CampusFeesEntryMid year intakeAttendance
Newcastle Campus No
  • Part-time : 44 months
  • Online/Off-campus : 18 months
St George College, Main Campus No
  • Part-time : 1 year

Fee comments

Campuses: Newcastle Campus.

**ADDITIONAL RESOURCES**You will need to provide for yourself the following resources which you will keep when you complete your study:- general stationery items (notebook, folder, and pen)- a USB

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