Certificate II in Community Pharmacy - SIR20116


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Retail Services Training Package. It reflects the role of pharmacy assistants who use a defined and limited range of customer service skills. With basic product knowledge, they recommend and supply a limited range of products to customers and often refer enquiries to other team members. They are involved in mainly routine front of pharmacy tasks such as point-of-sale service, stock maintenance and display. They work under close supervision, with guidance from more experienced and senior pharmacy assistants and ultimately under the supervising pharmacist.


  • 12 units: 4 core
  • 8 elective


  • Work effectively in a community pharmacy
  • Sell to the retail customer
  • Participate in workplace health and safety
  • Produce visual merchandise displays
  • Balance and secure point-of-sale terminal
  • Use pharmacy practices for infection control
  • Follow point-of-sale procedures
  • Assist customers with vitamins, minerals and supplements
  • Interact with pharmacy customers
  • Assist customers with skin and anti-fungal products
  • Advise on beauty products and services
  • Organise and maintain the store environment
  • Design and apply make-up
  • Receive and handle retail stock
  • Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
  • Assist customers with oral care products

Further information

Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines.

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