Certificate II in Information and Cultural Services - CUA20515
TAFE NSW
Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision. Licensing/regulatory informationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.
Structure
- 10 units: 5 core
- 5 elective
Subjects
- Operate application software packages
- Develop and apply creative arts industry knowledge
- Store finished creative work
- Participate in planning process for proposed artwork sites
- Develop and maintain the general and regional knowledge required by guides
- Contribute to health and safety of self and others
- Work effectively with others
- Participate in environmentally sustainable work practices
- Work as a guide
- Deliver a service to customers
- Use digital devices
- Retrieve information from records
- Process information resource orders
- Show social and cultural sensitivity
- Write routine workplace materials
- Assist with circulation services
- Assist with the staging of public activities and events
- Operate a digital media technology package
- Monitor collections for changes in condition
- Provide visitor information
- Provide visitors with venue information and assistance
- Advise on products and services
- Use business technology
- Use social media tools for collaboration and engagement
- Source and use information on the tourism and travel industry
- Control records
- Develop and apply knowledge of information and cultural services organisations
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