Certificate II in Information and Cultural Services - CUA20515


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Creative Arts and Culture Training Package. It reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.


  • 10 units: 5 core
  • 5 elective


  • Operate application software packages
  • Develop and apply creative arts industry knowledge
  • Store finished creative work
  • Participate in planning process for proposed artwork sites
  • Develop and maintain the general and regional knowledge required by guides
  • Contribute to health and safety of self and others
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Work as a guide
  • Deliver a service to customers
  • Use digital devices
  • Retrieve information from records
  • Process information resource orders
  • Show social and cultural sensitivity
  • Write routine workplace materials
  • Assist with circulation services
  • Assist with the staging of public activities and events
  • Operate a digital media technology package
  • Monitor collections for changes in condition
  • Provide visitor information
  • Provide visitors with venue information and assistance
  • Advise on products and services
  • Use business technology
  • Use social media tools for collaboration and engagement
  • Source and use information on the tourism and travel industry
  • Control records
  • Develop and apply knowledge of information and cultural services organisations

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