Certificate III in Aviation (Ground Operations and Service) - AVI30319


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles.Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters.Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions.Job role types may include:Baggage OperatorCustomer Service OperatorGround OperatorRamp Operator


  • Use a computerised reservations or operations system
  • Construct promotional international airfares
  • Process reservations
  • Construct advanced international airfares
  • Apply aviation work health and safety procedures
  • Manage human factors in flight dispatch operations
  • Prepare workplace documents
  • Transfer cargo
  • Check in aircraft passengers
  • Support operational plan
  • Monitor flight performance
  • Advise on and construct fares for customers
  • Defuel aircraft
  • Contribute to team effectiveness
  • Marshal aircraft
  • Apply awareness of dangerous goods and hazardous materials requirements
  • Secure cargo
  • Work effectively in the aviation industry
  • Process workplace documentation
  • Undertake emergency response action to a security threat
  • Contribute to the achievement of on-time performance standards
  • Consolidate manifest documentation
  • Construct normal international airfares
  • Operate aircraft refuelling nozzle
  • Refuel aircraft
  • Operate coach/bus
  • Operate aircraft push-out tug
  • Provide workplace information and resourcing plans
  • Apply aircraft safety procedures
  • Implement instrument flight rules planning procedures
  • Advise on major services and attractions at aviation destinations
  • Plan an aircraft load
  • Maintain security awareness and vigilance in an aviation workplace
  • Manage aircraft performance and load
  • Operate ramp equipment
  • Coordinate aircraft movements and storage
  • Manage a check-in queue
  • Manage disruptive behaviour and unlawful interference with aviation
  • Use infotechnology devices in the workplace
  • Apply and monitor aviation workplace security procedures
  • Provide assistance to transit and arriving passengers
  • Complete aircraft dispatch duties
  • Manage human factors and situational awareness in an aviation operational environment
  • Deliver and monitor a service to customers
  • Source airfares for domestic flights
  • Maintain freight records
  • Service customer airline contracts
  • Supervise aircraft refuelling
  • Provide quality customer service
  • Identify and label explosives/dangerous goods
  • Package dangerous goods for air transport
  • Operate aircraft embarkation and disembarkation equipment
  • Contribute to effective workplace relationships
  • Drive on the airside
  • Conduct radio procedures in an aviation operational environment
  • Apply aeronautical knowledge and civil air law to flight dispatch operations
  • Operate baggage tug
  • Accept dangerous goods for air transport
  • Provide first aid
  • Apply quality systems
  • Process travel-related documentation
  • Conduct baggage handling operations
  • Complete receival/despatch documentation
  • Drive heavy combination vehicle
  • Operate vehicle carrying special loads
  • Estimate/calculate mass, area and quantify dimensions
  • Operate an aerobridge
  • Operate aeronautical radio
  • Implement regulations and policies during aviation safety and service operations
  • Lead a work team or group
  • Drive heavy rigid vehicle

Study information

CampusFeesEntryMid year intakeAttendance
Kingscliff Campus No
  • Part-time : 21 weeks
Wollongbar Campus No
  • Full-time : 27 weeks
  • Part-time : 21 weeks

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