Certificate III in Community Pharmacy - SIR30116


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Retail Services Training Package. It reflects the role of skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. Some pharmacy assistants may be involved in assisting with a limited range of dispensary activities.


  • 19 units: 11 core
  • 8 elective


  • Provide and promote services to pharmacy customers
  • Work effectively in a community pharmacy
  • Deliver medicines to customers outside the pharmacy
  • Participate in workplace health and safety
  • Produce visual merchandise displays
  • Balance and secure point-of-sale terminal
  • Recognise healthy body systems
  • Use pharmacy practices for infection control
  • Assist customers with prescriptions
  • Work with diverse people
  • Follow point-of-sale procedures
  • Assist customers with vitamins, minerals and supplements
  • Assist in dispensing prescriptions
  • Pierce ear lobes
  • Assist customers with first aid products
  • Assist customers with allergy relief products
  • Assist customers with cough and cold relief products
  • Assist customers with baby and infant care products
  • Assist customers with skin and anti-fungal products
  • Assist customers with eye and ear care products
  • Control stock
  • Support marketing and promotional activities
  • Advise on beauty products and services
  • Organise personal work priorities and development
  • Assist customers with products for gastro-intestinal conditions
  • Assist customers with women's and men's health care products
  • Assist customers with analgesic and anti-inflammatory products
  • Assist customers with smoking cessation products
  • Assist customers with pregnancy and maternal health products and services
  • Build customer relationships and loyalty
  • Design and apply make-up
  • Receive and handle retail stock
  • Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
  • Assist customers with oral care products

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