Certificate III in Travel - SIT30216


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.Work could be undertaken in an office, shopfront, or online or mobile environment.Possible job titles include:call centre sales agentcorporate consultantcruise consultantcustomer service agentdomestic travel consultantincentive coordinatorinternational travel consultantmobile travel consultantonline travel consultantreservations sales agentwholesale consultant.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 17 units: 14 core
  • 3 elective


  • Use a computerised reservations or operations system
  • Construct promotional international airfares
  • Process reservations
  • Construct advanced international airfares
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Provide service to customers
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Build client relationships and business networks
  • Participate in safe work practices
  • Construct normal international airfares
  • Show social and cultural sensitivity
  • Conduct routine oral communication in a language other than English
  • Administer billing and settlement plan
  • Create and use databases
  • Provide advice on international destinations
  • Sell tourism products and services
  • Source airfares for domestic flights
  • Provide advice on Australian destinations
  • Provide specialist advice on cruises
  • Design and produce business documents
  • Maintain financial records
  • Access and interpret product information
  • Process travel-related documentation
  • Coach others in job skills
  • Use social media in a business
  • Book supplier products and services
  • Process financial transactions
  • Use business technology
  • Prepare quotations
  • Create and use spreadsheets
  • Conduct basic oral communication in a language other than English

Study information

CampusFeesEntryMid year intakeAttendance
Kingscliff Campus No
  • Full-time : 18 weeks

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