Certificate III in Travel - SIT30216


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.Work could be undertaken in an office, shopfront, or online or mobile environment.Possible job titles include:call centre sales agentcorporate consultantcruise consultantcustomer service agentdomestic travel consultantincentive coordinatorinternational travel consultantmobile travel consultantonline travel consultantreservations sales agentwholesale consultant.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 17 units: 14 core
  • 3 elective


  • Use a computerised reservations or operations system
  • Construct promotional international airfares
  • Process reservations
  • Construct advanced international airfares
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Provide service to customers
  • Work effectively with others
  • Participate in environmentally sustainable work practices
  • Build client relationships and business networks
  • Participate in safe work practices
  • Construct normal international airfares
  • Show social and cultural sensitivity
  • Conduct routine oral communication in a language other than English
  • Administer billing and settlement plan
  • Create and use databases
  • Provide advice on international destinations
  • Sell tourism products and services
  • Source airfares for domestic flights
  • Provide advice on Australian destinations
  • Provide specialist advice on cruises
  • Design and produce business documents
  • Maintain financial records
  • Access and interpret product information
  • Process travel-related documentation
  • Coach others in job skills
  • Use social media in a business
  • Book supplier products and services
  • Process financial transactions
  • Use business technology
  • Prepare quotations
  • Create and use spreadsheets
  • Conduct basic oral communication in a language other than English

Study information

CampusFeesEntryMid year intakeAttendance
Bankstown College No
  • Full-time : 18 weeks
Blacktown College No
  • Full-time : 18 weeks
Blue Mountains College, Wentworth Falls Campus No
  • Full-time : 18 weeks
Campbelltown College No
  • Full-time : 18 weeks
Hamilton Campus No
  • Full-time : 18 weeks
Kingscliff Campus No
  • Full-time : 18 weeks
OTEN (Open Training Education Network) No
Port Macquarie Campus No
  • Full-time : 18 weeks
Ryde Campus No
  • Full-time : 18 weeks
  • Part-time : 36 years
Sutherland College, Gymea Campus No
  • Full-time : 18 weeks
Ultimo College, Main Campus No
  • Full-time : 18 weeks
Western Connect No
Wollongbar Campus No
  • Full-time : 18 weeks
Wollongong Campus No
  • Full-time : 18 weeks

Fee comments

Campuses: OTEN (Open Training Education Network).

You may continue with an enrolment into this course if you are not eligible for subsidised training, however the full training fee will be applicable. There are conditions to enrolment if you are a Temporary Visa Holder. To discuss your visa status and eligibility to enrol please phone 131 601. For further information on fees and charges please see https://www.tafensw.edu.au/get-started-at-tafe-nsw/fees-informationPlease ensure you also read and understand the associated fee policies and conditions related to withdrawal from a course, applying for a refund of fees, applying for a deferral to your studies and if you are behind in payment of instalments.

Campuses: Sutherland College, Gymea Campus, Ultimo College, Main Campus.

**ADDITIONAL RESOURCES**You will need to provide for yourself the following resources which you will keep when you complete your study:- Be prepared to spend up to $100 for entry fees, transport, etc. for scheduled field trips, excursions and tour projects.

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