Certificate IV in Banking Services - FNS42015


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking. Licensing/Regulatory Information Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.


5 core units plus 7 electives.


  • Manage customer visits
  • Manage a small team
  • Provide services in a Business Transaction Centre
  • Manage personal work priorities and professional development
  • Coordinate a small business customer portfolio
  • Promote mobile banking services
  • Assist customers to budget and manage own finances
  • Establish client relationship and analyse needs
  • Administer customer engagement technology
  • Promote understanding of the role and effective use of consumer credit
  • Implement customer service standards
  • Use multiple information systems
  • Identify client needs for broking services
  • Contribute to health and safety of self and others
  • Prospect for new clients
  • Provide mobile banking sales and services
  • Sell financial products and services
  • Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • Assess credit applications
  • Establish and maintain appropriate security
  • Deliver and monitor a service to customers
  • Present broking options to client
  • Initiate legal recovery of debts
  • Resolve disputes
  • Provide personal leadership
  • Develop, present and negotiate client solutions
  • Implement a sales plan
  • Use business technology
  • Coordinate implementation of customer service strategies
  • Apply principles of professional practice to work in the financial services industry

Study information

CampusFeesEntryMid year intakeAttendance
Bankstown College No
  • Full-time : 18 weeks
Granville College No
  • Full-time : 14 weeks
  • Part-time : 28 weeks
Macquarie Fields College No
  • Full-time : 18 weeks

Fee comments

Campuses: Bankstown College, Granville College, Macquarie Fields College.

An initial payment of $80 is required to confirm your enrolment into this course. If you do not wish to continue with your enrolment, you must formally advise Customer Service of your withdrawal. If you do not withdraw prior to the first date of the course, this initial payment is non-refundable. If you have any further questions, please contact us on 13 79 74.

Related courses

Browse more courses
Is the information on this page correct? Request update
Enquire about this course
You must agree before submitting.

Become a member

Already a member? LoginForgot password?

Join the conversation