Certificate IV in Community Pharmacy Dispensary - SIR40216


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of skilled technicians working in the dispensary area of community pharmacies. They have substantial depth of knowledge of pharmacy medicines and dispensing techniques.When dispensing pharmacy medications, they work under the direct supervision of a pharmacist and their role is limited to those dispensing functions that do not require them to exercise professional pharmaceutical judgement or discretion. They may provide technical advice and support to pharmacy assistants.The qualification provides a pathway to work in a community pharmacy as a dispensary technician or dispensary assistant. Dispensary assistants and technicians are required to comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 14 units: 9 core
  • 5 elective


  • Administer dispensary computer systems and claims
  • Provide and promote services to pharmacy customers
  • Work effectively in a community pharmacy
  • Deliver medicines to customers outside the pharmacy
  • Participate in workplace health and safety
  • Recognise healthy body systems
  • Use pharmacy practices for infection control
  • Assist customers with prescriptions
  • Follow point-of-sale procedures
  • Coordinate a pharmacy quality system
  • Develop a pharmacy product and service range
  • Assist in dispensing prescriptions
  • Maintain dispensary stock
  • Assist customers with allergy relief products
  • Assist customers with cough and cold relief products
  • Test blood glucose and advise on equipment and services for diabetes management
  • Lead and develop pharmacy teams
  • Manage pharmacy sales and service delivery
  • Assist in preparing dose administration aids
  • Test blood pressure and advise on self-monitoring
  • Assist in preparing extemporaneous prescriptions
  • Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
  • Supply and hire home health care aids and equipment
  • Assist customers with products for gastro-intestinal conditions
  • Implement continuous improvement
  • Assist customers with asthma-care aids and equipment
  • Coordinate service to residential care facilities
  • Assist customers with analgesic and anti-inflammatory products
  • Supervise and support frontline team members
  • Provide personal leadership
  • Support the management of obstructive sleep apnoea
  • Assist customers with wound care products
  • Receive and handle retail stock
  • Manage pharmacy premises, equipment and merchandise
  • Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Study information

CampusFeesEntryMid year intakeAttendance
Coffs Harbour Education Campus CHEC No
Port Macquarie Campus No
Taree Campus No
  • Part-time : 18 weeks

Further information

Senior pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines.

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