Certificate IV in Hospitality - SIT40416

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, caf\u00e9s, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.Possible job titles include:bar supervisor or team leaderconciergeduty managerfood and beverage supervisor or team leaderfront office supervisor or team leaderhousekeeping supervisor or team leadergaming supervisor or team leadershift manager.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Structure

• 21 units: 9 core
• 12 elective

Subjects

• Deal Caribbean Stud games
• Use a computerised reservations or operations system
• Enhance customer service experiences
• Clean glass surfaces
• Process reservations
• Maintain hard floor surfaces
• Provide event staging support
• Maintain the quality of perishable items
• Participate in safe food handling practices
• Deal Casino War games
• Prepare and serve non-alcoholic beverages
• Lead and manage people
• Provide advice on food
• Use hygienic practice for hospitality service
• Source and use information on the tourism and travel industry
• Deal Mississippi Stud games
• Provide club reception services
• Provide valet service
• Conduct Roulette games
• Identify hazards, assess and control safety risks
• Provide advice on imported wines
• Plan catering for events or functions
• Conduct night audit
• Use hygienic practices for food safety
• Provide housekeeping services to guests
• Provide advice on food and beverage matching
• Address protocol requirements
• Plan and implement sales activities
• Provide lost and found services
• Conduct a product tasting for alcoholic beverages
• Monitor and control individual and crowd behaviour
• Provide visitor information
• Manage diversity in the workplace
• Conduct Keno games
• Control stock
• Participate in environmentally sustainable work practices
• Provide gueridon service
• Clean premises and equipment
• Attend gaming machines
• Deal Poker games
• Deal Three Card Poker games
• Plan and monitor espresso coffee service
• Conduct Big Wheel games
• Work effectively in hospitality service
• Coordinate production of brochures and marketing materials
• Respond to a customer in crisis
• Conduct oral communication in a language other than English
• Provide table service of food and beverage
• Wash furniture and fittings
• Implement and monitor work health and safety practices
• Operate and monitor cellar systems
• Provide porter services
• Conduct Rapid Roulette games
• Create a promotional display or stand
• Participate in cooperative online marketing initiatives
• Prepare and serve cocktails
• Conduct Sic Bo games
• Source and use information on the events industry
• Read and write information in a language other than English
• Prepare rooms for guests
• Sort and remove waste and recyclable materials
• Conduct complex oral communication in a language other than English
• Manage finances within a budget
• Launder linen and guests clothes
• Plan in-house events or functions
• Prepare and serve espresso coffee
• Deal Blackjack games
• Create and use databases
• Transport and store food
• Deal Pontoon games
• Sell tourism products and services
• Clean window coverings
• Provide accommodation reception services
• Provide advice on Australian wines
• Coordinate on-site event registrations
• Provide room service
• Implement and monitor environmentally sustainable work practices
• Conduct Rapid Baccarat games
• Maintain cleaning storage areas
• Roster staff
• Develop and use complex spreadsheets
• Operate a bar
• Design and produce business documents
• Deal Baccarat games
• Analyse and report on gaming machine data
• Maintain financial records
• Provide first aid
• Operate a TAB outlet
• Access and interpret product information
• Clean and tidy bar areas
• Clean ceiling surfaces and fittings
• Coach others in job skills
• Attend casino gaming machines
• Use social media in a business
• Provide advice on beers, spirits and liqueurs
• Conduct Rapid Big Wheel games
• Purchase goods
• Provide responsible service of alcohol
• Process and monitor event registrations
• Maintain carpeted floors
• Provide responsible gambling services
• Coordinate marketing activities
• Monitor work operations
• Provide silver service
• Provide for the safety of persons at risk
• Prepare quotations
• Interpret financial information
• Source and use information on the hospitality industry
• Clean wet areas
• Manage conflict
• Prepare financial reports

Study information

Further information

Applicants must possess Australian Core Skills Framework levels of at least 3 across reading, writing, learning, oral communication, and numeracy skills to successfully complete this program. Students who do not possess these skills to the level required will be enrolled in additional subjects to build the required skills. Students entering as an apprentice or trainee must be employed in the relevant industry prior to enrolment.

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