TAFE NSW

Diploma of Banking Services Management - FNS50915

TAFE NSW

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Licensing/Regulatory Information No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.

Structure

5 core units plus 7 electives.

Subjects

  • Facilitate continuous improvement
  • Manage personal work priorities and professional development
  • Manage quality customer service
  • Promote understanding of the role and effective use of consumer credit
  • Apply advanced selling techniques to selling of financial products and services
  • Align banking products with the needs of small business customers
  • Determine client requirements and expectations
  • Review business performance
  • Implement workplace information system
  • Manage premium customer relationships
  • Determine and manage risk exposure strategies
  • Develop and nurture relationships with clients, other professionals and third party referrers
  • Provide business advisory services within a financial services context
  • Manage people performance
  • Monitor market opportunities
  • Lead and manage a sales team
  • Identify and evaluate marketing opportunities
  • Monitor client requirements
  • Develop workplace policy and procedures for sustainability
  • Establish and maintain appropriate security
  • Manage banking and service strategy for small business customers
  • Assess market needs
  • Develop a resource plan
  • Provide leadership across the organisation
  • Monitor and manage small business operations
  • Manage services in a Business Transaction Centre
  • Participate in WHS hazard identification, risk assessment and risk control
  • Record and implement client instructions
  • Build and sustain an innovative work environment
  • Apply principles of professional practice to work in the financial services industry

Further information

Students wishing to access VET Student Loans are required to demonstrate satisfactory reading, writing and numeracy skills, or provide evidence of successful completion of SACE Stage 2 or equivalent Australian Year 12 certificate, or completion of Certificate IV or above, as part of course counselling before enrolling.

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