Diploma of Financial Counselling - CHC51115


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of financial counsellors working in the following two contexts.Generalist financial counsellors who work in a variety of agencies that meet the requirements for the Australian Securities and Investments Commission (ASIC) exemption from a financial services or credit licence under ASIC class order 10/1063. Financial counsellors work across a variety of metropolitan, rural and remote settings. Rural financial counsellors who undertake specialised financial counselling work that assists primary producers and rural small business owners in debt, and are employed in agencies funded for this purpose. These agencies meet the requirements for the ASIC exemption from a financial services/credit licence by meeting the conditions of ASIC class order 11/926. All financial counsellors have specialist knowledge of legal remedies and options to manage debt and financial difficulty and are advocates who work in a model of social justice and client empowerment. This qualification is NOT related to the work performed by financial planners or financial advisers whose role is to provide clients with strategies to address their investment options and require a financial services licence for their work under the National Consumer Credit Protection Act 2010. This qualification is also not appropriate for financial capability workers.This qualification does NOT refer to therapeutic counselling. Psychological issues, which affect individuals, families and groups such as gambling, substance abuse, child abuse and mental or physical health problems require referral to a professionally qualified practitioner However, a recognition of, and an ability to work within, a counselling framework and the way in which other issues may interact with financial issues is highly relevant to financial counselling practice.To achieve this qualification, the candidate must have completed 220 hours of work as detailed in the Assessment Requirements of units of competency.


14 core units plus 3 electives.


  • Establish and confirm the counselling relationship
  • Facilitate the interests and rights of clients
  • Work with clients within the social housing system
  • Provide services to people with co-existing mental health and alcohol and other drugs issues
  • Develop and implement community programs
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Recognise and respond to crisis situations
  • Identify and apply technical information to assist clients with financial issues
  • Support counselling clients in decision-making processes
  • Facilitate the financial counselling process
  • Work with forced migrants
  • Develop, facilitate and review all aspects of case management
  • Develop climate risk management strategies
  • Provide systems advocacy services
  • Use communication to build relationships
  • Facilitate the counselling relationship and process
  • Work with people experiencing or at risk of homelessness
  • Prepare and monitor budgets and financial reports
  • Provide rural financial counselling services
  • Develop and review a business plan
  • Coordinate complex case requirements
  • Maintain work health and safety
  • Increase the safety of individuals at risk of suicide
  • Develop and use financial counselling tools and techniques
  • Apply specialist interpersonal and counselling interview skills
  • Assess co-existing needs
  • Interpret and use legal information
  • Reflect on and improve own professional practice
  • Develop workplace communication strategies
  • Undertake bicultural work with forced migrants in Australia
  • Plan and monitor production processes

Study information

CampusFeesEntryMid year intakeAttendance
Orange College, March Street Campus Domestic: $8,180
Tamworth Campus No
  • Part-time : 18 months
Western Connect No
  • Part-time : 2 years

Fee comments

Campuses: Orange College, March Street Campus.

This training is not subsidised by Government funding. There are no fee exemptions, concessions or subsidies available for this course.Payment of course fee must be made PRIOR to commencement of learning activity.

Further information

This qualification is NOT related to the work performed by financial planners or financial advisors whose role is to provide clients with strategies to address their investment options. This qualification does NOT refer to therapeutic counselling.

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