Diploma of Practice Management - HLT57715


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of business or practice managers who manage the operation of small to medium sized health practices. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 15 units: 10 core
  • 5 elective


  • Manage rehabilitation or return to work programs
  • Develop and manage performance management processes
  • Facilitate continuous improvement
  • Interpret and apply medical terminology appropriately
  • Manage and monitor business or records systems
  • Lead and manage team effectiveness
  • Manage quality customer service
  • Work with diverse people
  • Manage risk
  • Manage work health and safety
  • Develop a media plan
  • Develop organisational marketing objectives
  • Report on a quality audit
  • Lead a quality audit
  • Manage remuneration and employee benefits
  • Engage with health professionals and the health system
  • Manage budgets and financial plans
  • Manage health billing and accounting system
  • Manage people performance
  • Manage recruitment selection and induction processes
  • Manage human resource management information systems
  • Manage separation or termination
  • Manage and promote diversity
  • Develop, implement and review purchasing strategies
  • Identify and evaluate marketing opportunities
  • Manage meetings
  • Create mass print media advertisements
  • Develop workplace policy and procedures for sustainability
  • Implement and monitor marketing activities
  • Manage an information or knowledge management system
  • Administer and coordinate Telehealth services
  • Manage Telehealth technology
  • Establish and adjust the marketing mix
  • Develop and implement policy
  • Manage operational plan
  • Manage employee relations
  • Implement and monitor infection prevention and control policies and procedures
  • Create mass electronic media advertisements
  • Reflect on and improve own professional practice
  • Manage legal and ethical compliance

Study information

CampusFeesEntryMid year intakeAttendance
OTEN (Open Training Education Network) No
  • Online/Off-campus : 2 years

Fee comments

Campuses: OTEN (Open Training Education Network).

**PAYMENT OPTIONS AND ASSISTANCE**This course is approved for a Commonwealth VET Student Loan (VSL). If you meet the VSL eligibility and academic suitability requirements, you are able to apply to the Commonwealth for a loan to cover all or part of your course fee. We will ask you whether you would like to apply for a VET Student Loan when you enrol and advise you of the process. Find out more about [VET Student Loans](https://www.tafensw.edu.au/vet-student-loans).Direct payment by Unit of Study instalments is available for this course. The Units of Study and associated fees for this course are detailed below. Fees are charged on the census day for each Unit of Study. To secure a loan for part or all of your course, you must be eligible and submit a valid application to the Commonwealth for a VET Student Loan. You may withdraw prior to the census date without incurring a fee.

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