Diploma of Practice Management - HLT57715


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification reflects the role of business or practice managers who manage the operation of small to medium sized health practices. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 15 units: 10 core
  • 5 elective


  • Manage rehabilitation or return to work programs
  • Develop and manage performance management processes
  • Facilitate continuous improvement
  • Interpret and apply medical terminology appropriately
  • Manage and monitor business or records systems
  • Lead and manage team effectiveness
  • Manage quality customer service
  • Work with diverse people
  • Manage risk
  • Manage work health and safety
  • Develop a media plan
  • Develop organisational marketing objectives
  • Report on a quality audit
  • Lead a quality audit
  • Manage remuneration and employee benefits
  • Engage with health professionals and the health system
  • Manage budgets and financial plans
  • Manage health billing and accounting system
  • Manage people performance
  • Manage recruitment selection and induction processes
  • Manage human resource management information systems
  • Manage separation or termination
  • Manage and promote diversity
  • Develop, implement and review purchasing strategies
  • Identify and evaluate marketing opportunities
  • Manage meetings
  • Create mass print media advertisements
  • Develop workplace policy and procedures for sustainability
  • Implement and monitor marketing activities
  • Manage an information or knowledge management system
  • Administer and coordinate Telehealth services
  • Manage Telehealth technology
  • Establish and adjust the marketing mix
  • Develop and implement policy
  • Manage operational plan
  • Manage employee relations
  • Implement and monitor infection prevention and control policies and procedures
  • Create mass electronic media advertisements
  • Reflect on and improve own professional practice
  • Manage legal and ethical compliance

Study information

Campus Fees Entry Mid year intake Attendance
OTEN (Open Training Education Network) No information available No
  • Online/Off-campus : 2 years

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