Diploma of Practice Management - HLT57715


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification is part of the Health Training Package. It covers the role of business or practice managers who manage the operation of small to medium sized health practices.


  • 15 units: 10 core
  • 5 elective


  • Manage rehabilitation or return to work programs
  • Develop and manage performance management processes
  • Facilitate continuous improvement
  • Interpret and apply medical terminology appropriately
  • Manage and monitor business or records systems
  • Lead and manage team effectiveness
  • Manage quality customer service
  • Work with diverse people
  • Manage risk
  • Manage work health and safety
  • Develop a media plan
  • Develop organisational marketing objectives
  • Report on a quality audit
  • Lead a quality audit
  • Manage remuneration and employee benefits
  • Engage with health professionals and the health system
  • Manage budgets and financial plans
  • Manage health billing and accounting system
  • Manage people performance
  • Manage recruitment selection and induction processes
  • Manage human resource management information systems
  • Manage separation or termination
  • Manage and promote diversity
  • Develop, implement and review purchasing strategies
  • Identify and evaluate marketing opportunities
  • Manage meetings
  • Create mass print media advertisements
  • Develop workplace policy and procedures for sustainability
  • Implement and monitor marketing activities
  • Manage an information or knowledge management system
  • Administer and coordinate Telehealth services
  • Manage Telehealth technology
  • Establish and adjust the marketing mix
  • Develop and implement policy
  • Manage operational plan
  • Manage employee relations
  • Implement and monitor infection prevention and control policies and procedures
  • Create mass electronic media advertisements
  • Reflect on and improve own professional practice
  • Manage legal and ethical compliance

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