Certificate II in Customer Engagement

TAFE SA

This qualification aims to provide skills in basic computer technology and communication in the workplace; providing and promoting product and service information; maintaining customer records and data collection; and providing quality customer service.

Entry Requirements:

No minimum education

Structure:

3 core units plus 6 electives.

Subjects you can Study:

Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.

Accepts International Students:

Yes

Provider CRICOS: 00092B

Campus ATAR/OP Mid Year Intake Study Mode Duration
Adelaide City No info No Online 3 months
Adelaide City No info No 1.5 years
TAFE SA is South Australia's largest vocational education and training (VET) provider and one of the largest in Australia. It is also a registered higher education provider.

More than one million students have studied with TAFE SA since they were established in 1971. Each year, they deliver more than 1,300 courses to over 80,000 students right across South Australia. Courses cover more than 80 areas of industry and activity, with flexible delivery options that suit the needs of students.

International students from more than 70 countries choose to study at TAFE SA for the quality of education and support they receive, as well as the enviable South Australian lifestyle.

Provider CRICOS: 00092B

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