Certificate III in Customer Engagement

TAFE SA

Throughout this course you will be trained to work with multiple communication channels, provide exceptional customer service, deliver technical advice, work in a team, adhere to key performance indicators (KPIs) and capture essential data needed to grow the business.

Entry Requirements:

No minimum education

Structure:

4 core units plus 8 electives.

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Accepts International Students:

Yes

Provider CRICOS: 00092B

Campus ATAR/OP Mid Year Intake Study Mode Duration
Adelaide City No info No Online 1 year
TAFE SA is South Australia's largest vocational education and training (VET) provider and one of the largest in Australia. It is also a registered higher education provider.

More than one million students have studied with TAFE SA since they were established in 1971. Each year, they deliver more than 1,300 courses to over 80,000 students right across South Australia. Courses cover more than 80 areas of industry and activity, with flexible delivery options that suit the needs of students.

International students from more than 70 countries choose to study at TAFE SA for the quality of education and support they receive, as well as the enviable South Australian lifestyle.

Provider CRICOS: 00092B

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