Certificate III in Customer Engagement

TAFE SA

Throughout this course you will be trained to work with multiple communication channels, provide exceptional customer service, deliver technical advice, work in a team, adhere to key performance indicators (KPIs) and capture essential data needed to grow the business.

Entry Requirements:

No minimum education

Structure:

4 core units plus 8 electives.

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Accepts International Students:

Yes

Provider CRICOS: 00092B

Campus ATAR/OP Mid Year Intake Study Mode Duration
Adelaide City No info No Online 1 year
TAFE SA is South Australia's largest vocational education and training (VET) provider and one of the largest in Australia. It is also a registered higher education provider. More than one million students have studied with us since we were established in 1971. Each year, we accept more than 70,000 student enrolments and deliver training at over 300 locations right across South Australia. Our courses cover more than 80 areas of industry and activity, with flexible delivery options that suit the needs of our students. The National Centre for Vocational Education Research (NCVER) Student Outcomes Survey findings in 2017 showed that 87% of TAFE SA graduates find jobs or continue studying, and 89% of TAFE SA graduates are satisfied with the overall quality of training. These results are fantastic for students, and they also demonstrate our significant contribution to building a skilled, sustainable workforce for the state of South Australia. TAFE SA is responsive to the needs of employers, working with industry groups to deliver relevant, high quality training that aligns with contemporary career opportunities. International students from more than 70 countries choose to study at TAFE SA for the quality of education and support they receive, as well as the enviable South Australian lifestyle.

Provider CRICOS: 00092B

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