This qualification is part of the Business Services Training Package. It reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry Requirements:

No minimum education


12 units: 1 core; 11 elective

Subjects you can Study:

Core: Apply knowledge of WHS legislation in the workplace. Electives: Deliver and monitor a service to customers; Work effectively with diversity; Maintain financial records; Organise workplace information; Utilise a knowledge management system; Provide workplace information and resourcing plans; Promote innovation in a team environment; Process customer complaints; Create and use databases; Create electronic presentations; Produce spreadsheets; Conduct online transactions; Purchase goods and services; plus more.

Study Pathways:

Certificate IV in Business

Campus ATAR/OP Mid Year Intake Study Mode Duration
Marden No info No Online 1 year
Established in 2001, The Open Access College and The Marden Senior College is a Registered Training Organisation offering training to students who may not otherwise have the opportunity to participate successfully. Training is delivered to enable upgrading of skills and with the aim of providing a path to lifelong learning. Geographic location, isolation and preferred learning setting and methodologies are considered when preparing courses and course materials. The Open Access College develops and delivers distance training through a variety of mediums, including online learning. The Marden Senior College delivers face-to-face training for adults.

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