Certificate II in Retail Services

TMG College Australia

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Course Fee:

Australian: $2,000

Entry Requirements:

No minimum education


12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Accepts International Students:


Provider CRICOS: 03397E

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Box Hill No info No 6 months
Box Hill No info No Full time 6 months
Box Hill No info No 1 year
Werribee No info No 6 months
Werribee No info No Full time 6 months
Werribee No info No 1 year
West Melbourne No info No 6 months
West Melbourne No info No Full time 6 months
West Melbourne No info No 1 year
Established in 2005, TMG College Australia is a Registered Training Organisation, with over 15 years of experience, which designs and delivers nationally recognised training qualifications. TMG offers over 60 qualifications (at Certificate, Diploma and Advanced Diploma level) across a range of areas, including: construction, retail, hospitality, financial services, foundation skills, children's services, community services, health services, beauty, hairdressing, business, conveyancing and information technology. Learning can be conducted at the workplace, in a classroom, or via distance. For International Students (CRICOS Accredited), TMG offers a variety of courses. TMG is an approved provider for various funding initiatives, including the Skills First Program and VET Student Loans.

Provider CRICOS: 03397E

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