Certificate III in Retail

Training & Business Company, The

This qualification is part of the Retail Services Training Package. It reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. iT provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Entry Requirements:

No minimum education


13 units: 8 core; 5 electives

Subjects you can Study:

Core: Contribute to workplace health and safety; Identify and respond to security risks; Work effectively in a service environment; Sell to the retail customer; Work effectively in a team; Build customer relationships and loyalty; Assist with customer difficulties; Engage the customer. Plus electives.

Related Careers:

Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Cornelian Bay No info No
Established in 1998, The Training & Business Company is a Registered Training Organisation. It offers education, training and development opportunities for existing sport and recreation personnel and those wishing to enter the industry. Courses range from vocational qualifications under the national training VET system to coaching general principles courses.

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