Diploma of Customer Engagement

Trison Business College

This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.

Entry Requirements:

No minimum education


10 units: 3 core; 7 elective

Subjects you can Study:

Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.

Accepts International Students:


Provider CRICOS: 02359G

Related Careers:

Quality Assurance Inspector,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Adelaide No info No Online 1.5 years
Adelaide No info No 1.5 years
Adelaide No info No Full time 1.5 years
Established in 1996, Trison Business College is a Registered Training Organisation. It delivers Certificate I to Advanced Diploma level training to domestic and international students. The College also offers a range of business and computing short courses and customised training in administration, small business, management, medical office, office/clerical and workplace training. External and online delivery modes are available.

Provider CRICOS: 02359G

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