Type of institution: University/Higher Education Institution
Students of this course will: Integrate theory and practice in service management and articulate the impacts of recent developments within the field; locate and evaluate a range of research frameworks and skills within service management; develop and practice a service perspective on business and in managing organisations; examine service phenomenon at multiple levels of analysis and identify connections between them; utilise design thinking when investigating service problems and creating solutions to them; create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes; and synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.
Standard entry requirements
Admission to this course is based on an entrance rank. A rank can be achieved by a year 12 ATAR, other Australian qualification, work experience, or an overseas qualification.
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