Type of institution: TAFE Institute Level: Pre-degree CRICOS: 01505M
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.Possible job titles include:adventure tourism guide attendant or senior ride operator in an attraction or theme parkbooking agentcellar door salesperson and guide in a winerycustomer service agentguide and salesperson in an Indigenous cultural centreinbound tour coordinatormarine tourism guide or dive tour operatormuseum attendantoperations consultant for a tour operatorreservations sales agentsales consultantvisitor information officer.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Structure
15 units: 4 core
11 elective
Subjects
Use a computerised reservations or operations system
Provide first aid in remote situations
Fill LPG gas cylinders
Process reservations
Provide event staging support
Maintain the quality of perishable items
Prepare and serve non-alcoholic beverages
Use hygienic practice for hospitality service
Operate commercial vehicle
Instruct SCUBA diving skills
Source and use information on the tourism and travel industry
Identify hazards, assess and control safety risks
Use hygienic practices for food safety
Perform diver rescues
Operate a ride location
Address protocol requirements
Load touring equipment and supplies
Serve food and beverage
Provide service to customers
Provide lost and found services
Conduct a product tasting for alcoholic beverages
Monitor and control individual and crowd behaviour
Provide visitor information
Work effectively with others
Participate in environmentally sustainable work practices
Clean premises and equipment
Lead tour groups
Participate in safe work practices
Attend gaming machines
SCUBA dive in open water to a maximum depth of 18 metres
Operate four wheel drive vehicle
Prepare and present tour commentaries or activities
Show social and cultural sensitivity
Operate coach/bus
Operate online information systems
Respond to a customer in crisis
Conduct routine oral communication in a language other than English
Sell products and services
Guide a SCUBA dive
Provide outdoor catering
Provide customer information and assistance
Prepare specialised interpretive content on cultural and heritage environments
Develop and maintain the general and regional knowledge required by guides
Prepare and serve espresso coffee
Receive and store stock
Create and use databases
Load and unload a ride
Sell tourism products and services
Prepare specialised interpretive content on marine environments
Operate a games location
Coordinate on-site event registrations
Research and share general information on Australian Indigenous cultures
Provide advice on Australian destinations
Design and produce business documents
Maintain financial records
Provide first aid
Provide a briefing or scripted commentary
Access and interpret product information
Process travel-related documentation
Coach others in job skills
Attend casino gaming machines
Use social media in a business
Book supplier products and services
Purchase goods
Interpret aspects of local Australian Indigenous culture
Provide responsible service of alcohol
Process and monitor event registrations
Process financial transactions
Provide responsible gambling services
Advise on products and services
Prepare quotations
Create and use spreadsheets
Conduct basic oral communication in a language other than English
Source and present information
Prepare specialised interpretive content on flora, fauna and landscape