William Angliss Institute VIC

Certificate IV in Travel and Tourism - SIT40116

William Angliss Institute VIC

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M

This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.Possible job titles include:account coordinatorassistant managermarketing coordinatoroperations supervisorproduct coordinatorpromotions officerreservations sales or call centre supervisorsenior operations coordinatorsenior or supervisory retail consultantsales coordinatorsales executive.No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


  • 10 units: 5 core
  • 5 elective


  • Use a computerised reservations or operations system
  • Construct promotional international airfares
  • Provide first aid in remote situations
  • Enhance customer service experiences
  • Process reservations
  • Package tourism products
  • Construct advanced international airfares
  • Lead and manage people
  • Operate commercial vehicle
  • Source and use information on the tourism and travel industry
  • Identify hazards, assess and control safety risks
  • Build and launch a small business website
  • Use hygienic practices for food safety
  • Develop interpretive activities
  • Address protocol requirements
  • Maintain product inventories
  • Plan and implement sales activities
  • Load touring equipment and supplies
  • Provide visitor information
  • Operate tours in a remote area
  • Lead tour groups
  • Make a presentation
  • Operate four wheel drive vehicle
  • Construct normal international airfares
  • Set up and operate a camp site
  • Prepare and present tour commentaries or activities
  • Show social and cultural sensitivity
  • Operate coach/bus
  • Coordinate production of brochures and marketing materials
  • Respond to a customer in crisis
  • Conduct oral communication in a language other than English
  • Create electronic presentations
  • Administer billing and settlement plan
  • Implement and monitor work health and safety practices
  • Create a promotional display or stand
  • Participate in cooperative online marketing initiatives
  • Provide outdoor catering
  • Read and write information in a language other than English
  • Conduct complex oral communication in a language other than English
  • Manage finances within a budget
  • Prepare specialised interpretive content on cultural and heritage environments
  • Develop and maintain the general and regional knowledge required by guides
  • Create and use databases
  • Provide advice on international destinations
  • Profile the market
  • Sell tourism products and services
  • Prepare specialised interpretive content on marine environments
  • Source airfares for domestic flights
  • Implement and monitor environmentally sustainable work practices
  • Roster staff
  • Develop and use complex spreadsheets
  • Research and share general information on Australian Indigenous cultures
  • Provide advice on Australian destinations
  • Provide specialist advice on cruises
  • Design and produce business documents
  • Develop in-house recreational activities
  • Provide first aid
  • Conduct e-marketing communications
  • Access and interpret product information
  • Process travel-related documentation
  • Coach others in job skills
  • Use social media in a business
  • Book supplier products and services
  • Process financial transactions
  • Coordinate marketing activities
  • Coordinate and operate sustainable tourism activities
  • Monitor work operations
  • Prepare quotations
  • Interpret financial information
  • Coordinate and operate tours
  • Establish networks
  • Manage conflict
  • Prepare financial reports
  • Write complex documents
  • Allocate tour or activity resources
  • Prepare specialised interpretive content on flora, fauna and landscape

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne Domestic: $6,560
International: $8,200
  • Full-time : 0.5 years
  • Part-time : 1 year

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