William Angliss Institute VIC

Develop an online presence for customer engagement - SIRSS00021

William Angliss Institute VIC

Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 01505M

A set of skills to develop, implement and evaluate an organisation’s online presence and to use platforms professionally and ethically.This Skill Set is designed for use across industries.


  • Develop a basic website for customer engagement
  • Maintain ethical and professional standards when using social media and online platforms
  • Analyse performance of social media and online business tools
  • Manage risk to organisational reputation in an online setting
  • Use social media and online tools

Study pathways

Achievement of these units provides credit towards any Training Package qualification containing any of the Skill Set units of competency.

Study information

CampusFeesEntryMid year intakeAttendance
Melbourne No

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