Certificate IV in Business - BSB40120

Wodonga Institute of TAFE

Type of institution: TAFE Institute
Level: Pre-degree

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Licensing/Regulatory InformationNo licensing, legislative or certification requirements apply to this qualification at the time of publication.


  • Apply communication strategies in the workplace
  • Protect big data integrity
  • Coordinate business operational plans
  • Develop organisational policy
  • Implement customer service strategies
  • Promote innovation in team environments
  • Capture and store big data
  • Maintain and monitor digital information and records
  • Process financial transactions
  • Design and produce complex spreadsheets
  • Negotiate contracts
  • Contribute to cyber security incident responses
  • Test big data samples
  • Implement continuous improvement
  • Write complex documents
  • Conduct international procurement
  • Develop a basic website for customer engagement
  • Manage personal and professional development
  • Prepare operational budgets
  • Administer subsidiary accounts and ledgers
  • Implement and monitor environmentally sustainable work practices
  • Report on financial activity
  • Plan to manage a contract
  • Evaluate and report on workplace sustainability
  • Develop personal work priorities
  • Coordinate data management
  • Contribute to cyber security threat assessments
  • Articulate, present and debate ideas
  • Process business tax requirements
  • Support staff members with disability in the workplace
  • Assess marketing opportunities
  • Establish and maintain payroll systems
  • Support the learning and development of teams and individuals
  • Develop procedures for managing big data
  • Research and develop business plans
  • Organise business meetings
  • Develop team understanding of and commitment to sustainability
  • Implement and review procedures for managing big data
  • Develop workplace policies and procedures for sustainability
  • Coordinate recruitment and onboarding
  • Apply critical thinking to work practices
  • Process payroll
  • Use social media to engage customers
  • Design and produce complex text documents
  • Participate in organisational governance
  • Select providers and develop contracts
  • Support human resources functions and processes
  • Promote products and services
  • Apply project procurement procedures
  • Undertake project work
  • Develop and use emotional intelligence
  • Promote workplace cyber security awareness and best practices
  • Maintain security of digital devices
  • Maintain financial records
  • Manage contracts
  • Contribute to cyber security risk management
  • Analyse and present research information
  • Manage personal health and wellbeing
  • Apply digital solutions to work processes
  • Lead personal development
  • Analyse big data
  • Demonstrate leadership in the workplace
  • Work within compliance frameworks
  • Record stakeholder interactions
  • Plan procurement
  • Maintain digital repositories
  • Collaborate in creative processes
  • Apply business risk management processes
  • Build and maintain business relationships
  • Implement records systems for small business
  • Conduct e-procurement
  • Develop and implement workplace sustainability plans
  • Develop a business case for sustainability improvements
  • Provide information from and about records
  • Coordinate business resources
  • Achieve sales results
  • Undertake marketing activities
  • Implement and monitor WHS policies, procedures and programs
  • Use big data for operational decision making
  • Review and maintain organisation’s digital presence
  • Support a positive and culturally appropriate workplace culture
  • Lead difficult conversations
  • Coordinate workplace information systems
  • Lead and facilitate a team
  • Make presentations
  • Present big data insights
  • Conduct demand and procurement spend analysis
  • Use digital technologies to collaborate in a work environment

Study information

CampusFeesEntryMid year intakeAttendance
Wodonga Domestic: $3,750
  • Full-time : 10 months
  • Flexible Delivery : 10 months

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