How to become a Business Equipment Technician

Business equipment technicians install, commission, maintain, repair and service computers, document centres, fax machines, photocopiers, cash registers and other electronic commercial and office machines. They may also undertake networking of devices.

Personal requirements of a Business Equipment Technician

  • Enjoy working with electrical, electronic and mechanical systems
  • Enjoy solving practical problems
  • Good hand–eye coordination
  • Good eyesight (may be corrected) and normal colour vision
  • Good communication skills
  • Enjoy customer service
  • Enjoy working with computers
  • Attention to detail

Education & Training for a Business Equipment Technician

To become a business equipment technician you usually have to complete an apprenticeship or traineeship in Business Equipment or Electronics. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.

Duties & Tasks of a Business Equipment Technician

Business equipment technicians may perform the following tasks:

  • carry out regular inspections and maintenance of machines to prevent breakdowns
  • refer to manufacturers’ service manuals
  • talk to machine operators to assess faults
  • find faults in electrical and electronic machines by using special instruments such as voltmeters, resistance meters and oscilloscopes, and repair or replace faulty parts or wiring
  • reassemble equipment and test it to determine whether it is working properly
  • advise users of correct operating methods to prevent breakdowns
  • keep accurate records and documentation as required.

Working conditions for a Business Equipment Technician

Business equipment technicians work in repair workshops or travel to clients' offices. They may need to lift heavy equipment.

Employment Opportunities for a Business Equipment Technician

Business equipment technicians work for business machine and equipment manufacturing, sales, hire or service firms. They may also work for independent providers of machine maintenance service. Depending on the employing company, business equipment technicians may also enter into electronics work or other mechanical servicing occupations. They may also move to the sales side of a business machine company. Promotion to service management and training is possible, and technicians may transfer to computer servicing.


Computer Hardware Service Technician

A computer hardware service technician installs, maintains, adjusts and repairs computer hardware and related equipment, such as disk drives, printers, visual display units, CD-ROMs, DVD drives and interfacing equipment.

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