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Community Worker

Community workers encourage and assist community groups to identify their needs, participate in decision-making and develop appropriate services and facilities to meet those needs.

Duties & Tasks
Community workers may perform the following tasks:
  • assist community groups in planning, developing, maintaining and evaluating community resources, programmes and support networks
  • support, develop and evaluate strategies that encourage community participation in activities
  • research, analyse and assist council, town planning, corporate planning and environmental health departments in developing community service policies
  • communicate frequently with community groups, welfare agencies, government bodies, non-government organisations and private businesses about community services such as housing, health, welfare and recreation
  • monitor, evaluate and recommend changes to community development programmes, policies, practices or budgets
  • help raise community and public awareness regarding issues such as welfare rights by promoting, organising and helping to coordinate meetings and seminars
  • carry out administrative work, which may include written correspondence, preparing submissions and reports for government bodies or other agencies and attending management meetings.
  • Working conditions
    The work of community workers involves considerable personal contact and travel within communities. They are normally expected to attend evening meetings and occasional weekend activities.
    Personal requirements
  • enjoy assisting people
  • able to work independently
  • able to work in cooperation with others
  • good work organisation and time management skills
  • able to relate to people effectively and patiently
  • able to manage and help resolve conflict
  • able to understand the issues and interests of the communities involved
  • good oral and written communication skills.
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