Welfare workers work with individuals, families, groups and communities to improve quality of life by empowering, educating and supporting people and by helping them to change their social environment.
Duties & Tasks
Welfare workers may perform the following tasks:provide support and assistance to clients who experience difficulties such as marital problems, unemployment, illness or drug abuse
arrange for clients to be referred to appropriate specialists or community agencies
help clients with long-term problems to bring about self-directed change in their lives
assess risks and provide intensive short-term crisis counselling for victims of domestic violence or child abuse
help to establish or administer neighbourhood houses or community groups
evaluate data and write reports, including submissions requesting funding for continuing programmes and new projects
act on behalf of clients who have a complaint against an organisation or government department
arrange and evaluate support services, such as Meals on Wheels delivery to elderly people living alone
recruit, train and coordinate volunteer staff
assist community groups to identify and implement strategies to deal with local issues.
Welfare workers deal with situations which may involve emotional, social and financial difficulties.par Welfare workers can work individually or as part of a team. They may work in an office, visit clients in their homes and attend evening community meetings.
able to communicate effectively with a wide range of people
tolerance and an open mind
good planning and organisational skills
able to take initiative
sense of responsibility
able to deal with conflict in stressful situations
commitment to human rights and social justice.