Welfare workers work with individuals, families, groups and communities to improve quality of life by empowering, educating and supporting people and by helping them to change their social environment.
Duties & Tasks
Welfare workers may perform the following tasks:provide support and assistance to clients who experience difficulties such as marital problems, unemployment, illness or drug abusearrange for clients to be referred to appropriate specialists or community agencieshelp clients with long-term problems to bring about self-directed change in their livesassess risks and provide intensive short-term crisis counselling for victims of domestic violence or child abusehelp to establish or administer neighbourhood houses or community groupsevaluate data and write reports, including submissions requesting funding for continuing programmes and new projectsact on behalf of clients who have a complaint against an organisation or government departmentarrange and evaluate support services, such as Meals on Wheels delivery to elderly people living alonerecruit, train and coordinate volunteer staffassist community groups to identify and implement strategies to deal with local issues.
Welfare workers deal with situations which may involve emotional, social and financial difficulties.par Welfare workers can work individually or as part of a team. They may work in an office, visit clients in their homes and attend evening community meetings.
- able to communicate effectively with a wide range of people tolerance and an open mind good planning and organisational skills able to take initiative sense of responsibility able to deal with conflict in stressful situations commitment to human rights and social justice.