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Telemarketers

Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.

Call Centre or Contact Centre Operators

Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.

Telephone Betting Clerks

Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

Call Centre or Contact Centre Team Leaders

Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.

Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Call, Contact Centre and Customer Service Managers

Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

Betting Clerks

Betting Clerks take bets from customers at betting agencies, over the telephone and on course.

Ticket Sellers

Ticket Sellers sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues. They may take tickets, issue boarding passes, or assist in the use of self-check systems. They may also work in call centres.

Call Centre or Contact Centre Managers

Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.

Telecommunications Technicians

Telecommunications Technicians install, maintain and repair telecommunications equipment and appliances, such as telephones, mobile telephones, switchboards and data transmission equipment, in homes, businesses, telephone exchanges and other network sites.