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Call Centre or Contact Centre Operators

Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.

Call Centre or Contact Centre Managers

Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.

Call, Contact Centre and Customer Service Managers

Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

Call Centre or Contact Centre Team Leaders

Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.

Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

ICT Customer Support Officers

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

Tourist Information Officers

Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.

Communications Operators

Communications Operators transmit and receive radio messages by use of morse code, voice and radio teletype.

Telephone Betting Clerks

Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

Receptionists (General)

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.