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ICT Customer Support Officers
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
Customer Service Managers
Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.
Call Centre or Contact Centre Operators
Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.
Call, Contact Centre and Customer Service Managers
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
Travel Consultants
Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.
ICT Sales Assistants
ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.
Ticket Sellers
Ticket Sellers sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues. They may take tickets, issue boarding passes, or assist in the use of self-check systems. They may also work in call centres.
Call Centre or Contact Centre Team Leaders
Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.
ICT Sales Representatives
ICT Sales Representatives develop and convert sales opportunities into sales of computer hardware, software and ICT services.
Telemarketers
Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.