Certificate IV in Business - BSB40215

Australian Professional Skills Institute

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 03255G

This qualification is part of the Business Services Training Package. It aims to build on previously developed administrative skills or existing business experience with essential skills such as developing text documents and spreadsheets, organising meetings, maintaining financial records and creating presentations.


  • 10 units: 1 core
  • 9 elective


  • Protect and use innovative designs
  • Promote innovation in a team environment
  • Design and develop complex text documents
  • Report on financial activity
  • Implement customer service standards
  • Review and maintain a website
  • Undertake marketing activities
  • Design databases
  • Promote products and services
  • Make a presentation
  • Produce complex desktop published documents
  • Protect and use intangible assets in small business
  • Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • Maintain business technology
  • Protect and use new inventions and innovations
  • Address customer needs
  • Identify risk and apply risk management processes
  • Coordinate business resources
  • Use and respect copyright
  • Organise meetings
  • Develop and use complex spreadsheets
  • Implement and monitor environmentally sustainable work practices
  • Protect and use brands and business identity
  • Provide information from and about records
  • Undertake project work
  • Analyse and present research information
  • Work effectively in a business continuity context
  • Develop teams and individuals
  • Establish networks
  • Coordinate implementation of customer service strategies
  • Write complex documents

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