Diploma of Business Administration - BSB50415

Australian Qualifications Institute

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification is part of the Business Services Training Package. It would apply to individuals with various job titles including administration managers, general office managers and office managers. Individuals in these roles may possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.


8 units


  • Plan and manage conferences
  • Promote innovation in a team environment
  • Manage and monitor business or records systems
  • Lead and manage team effectiveness
  • Manage personal work priorities and professional development
  • Manage quality customer service
  • Manage people performance
  • Manage meetings
  • Develop workplace policy and procedures for sustainability
  • Manage business document design and development
  • Manage an information or knowledge management system
  • Undertake project work
  • Manage payroll
  • Establish and maintain a workgroup computer network
  • Plan and implement administrative systems

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