CQUniversity Australia

Certificate II in Community Services - CHC22015

CQUniversity Australia

Type of institution: University/Higher Education Institution
Level: Pre-degree
CRICOS: 00219C

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 9 units: 5 core
  • 4 elective


  • Communicate and work in health or community services
  • Be an effective volunteer
  • Participate in workplace health and safety
  • Identify and respond to children and young people at risk
  • Interact effectively with others at work
  • Comply with infection prevention and control policies and procedures
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Promote and provide healthy food and drinks
  • Work within a community development framework
  • Provide basic emergency life support
  • Use strategies to respond to routine workplace problems
  • Ensure the health and safety of children
  • Read and respond to routine workplace information
  • Calculate with whole numbers and familiar fractions, decimals and percentages for work
  • Use routine strategies for work-related learning
  • Use digital technology for routine workplace tasks
  • Organise and complete daily work activities
  • Provide first point of contact
  • Write routine workplace texts
  • Manage personal stress in the workplace
  • Attend to daily functions in home based child care

Study information

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