Certificate II in Retail Services - SIR20216

Encompass Community Services Inc

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS:

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Structure

  • 12 units: 7 core
  • 5 elective

Subjects

  • Handle food safely in a retail environment
  • Produce visual merchandise displays
  • Advise on food products and services
  • Follow point-of-sale procedures
  • Work effectively in a service environment
  • Contribute to workplace health and safety
  • Use strategies to respond to routine workplace problems
  • Engage the customer
  • Identify and respond to security risks
  • Organise personal work requirements
  • Communicate in the workplace to support team and customer outcomes
  • Merchandise food products
  • Organise and maintain the store environment
  • Plan a career in the retail industry
  • Receive and handle retail stock
  • Use business technology
  • Advise on products and services

Study information

CampusFeesEntryMid year intakeAttendance
Bannockburn Domestic: $1,135
International: $1,135
Yes
Geelong Domestic: $1,135
International: $1,135
Yes
Leopold No

Fee comments

Campuses: Bannockburn, Geelong.

This course may be government funded depending on eligibility. This training is delivered with Victorian and Commonwealth Government funding. Individuals with disabilities are encouraged to access government funding

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