Certificate II in Business - BSB20115

English in Paradise

Type of institution: Registered Training Organisation
Level: Pre-degree
CRICOS: 03021D

This qualification is part of the Business Services Training Package. It provides students with the skills and knowledge to perform a range of basic administrative tasks within a business environment.


  • 12 units: 1 core
  • 11 elective


  • Work effectively in a business environment
  • Communicate in the workplace
  • Contribute to workplace innovation
  • Handle mail
  • Contribute to health and safety of self and others
  • Work effectively with others
  • Process financial transactions and extract interim reports
  • Identify suitability for micro business
  • Participate in environmentally sustainable work practices
  • Deliver a service to customers
  • Process and maintain workplace information
  • Communicate electronically
  • Produce simple word processed documents
  • Organise and complete daily work activities
  • Use business technology
  • Create and use spreadsheets

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