Certificate IV in Employment Services - CHC41115

Enterprise & Training Company Ltd

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification reflects the role of individuals who provide employment services to both job seekers and employers. They use specialised knowledge to support individual job seekers in locating, securing and maintaining employment, and to assist employers in meeting their recruitment needs.No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


  • 14 units: 9 core
  • 5 elective


  • Deliver employment services to employers
  • Facilitate the interests and rights of clients
  • Promote job seekers to employers
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Develop and provide employment management services to candidates
  • Conduct career guidance interviews
  • Promote products and services
  • Facilitate the empowerment of people with disability
  • Deliver and monitor contracted employment services
  • Manage the recruitment process for client organisations
  • Establish and monitor Australian Apprenticeship arrangements
  • Maximise participation in work by people with disability
  • Work with people with mental health issues
  • Analyse and apply information that supports employment and career development
  • Respond to client language, literacy and numeracy needs
  • Develop and implement business development strategies to expand client base
  • Provide person-centred services to people with disability with complex needs
  • Use communication to build relationships
  • Plan, organise and deliver group-based learning
  • Identify risk and apply risk management processes
  • Develop and monitor employment plans
  • Develop and implement strategies to source and assess candidates
  • Facilitate individual service planning and delivery
  • Coordinate complex case requirements
  • Respond to client needs
  • Plan, organise and facilitate learning in the workplace
  • Work legally and ethically
  • Assess co-existing needs
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesEntryMid year intakeAttendance
Kempsey No

Further information

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended: Work effectively with culturally diverse clients and co-workers; Work effectively with Aboriginal and/or Torres Strait Islander people.

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