In Tech Institute of Technology

Structure

12 units: 6 core; 6 elective

Subjects

• Lead and manage team effectiveness
• Manage personal work priorities and professional development
• Manage quality customer service
• Manage environmental and sustainability best practice in an automotive workplace
• Determine retail rates for automotive products and services
• Support the recruitment, selection and induction of staff
• Check and evaluate records and documentation
• Manage remuneration and employee benefits
• Design and develop an integrated marketing communication plan
• Manage budgets and financial plans
• Ensure a safe workplace
• Negotiate contracts
• Manage people performance
• Manage complex customer issues in an automotive workplace
• Manage relationship with franchisor
• Manage facility and inventory requirements
• Manage operational plan
• Plan and manage meetings
• Contribute to planning and implementing business improvement in an automotive workplace
• Develop teams and individuals
• Build and sustain an innovative work environment
• Prepare financial reports

Entry requirements

• This qualification may be accessed by direct entry.No licensing, legislative or certification requirements apply to this qualification at the time of publication.