Certificate III in Community Services - CHC32015

National Training Solutions

Type of institution: Registered Training Organisation
Level: Pre-degree

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


5 core units plus 7 electives.


  • Provide first aid in remote situations
  • Facilitate the empowerment of older people
  • Manage personal stressors in the work environment
  • Communicate and work in health or community services
  • Engage respectfully with young people
  • Facilitate the interests and rights of clients
  • Provide sexual and reproductive health information to clients
  • Be an effective volunteer
  • Identify and respond to children and young people at risk
  • Work with diverse people
  • Support group activities
  • Facilitate responsible behaviour
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Recognise and respond to crisis situations
  • Facilitate the empowerment of people with disability
  • Work within a community development framework
  • Work in an alcohol and other drugs context
  • Provide individualised support
  • Work with people with mental health issues
  • Work with forced migrants
  • Provide needle and syringe services
  • Provide client-centred telephone counselling
  • Recognise and respond appropriately to domestic and family violence
  • Conduct individual assessments
  • Provide work skill instruction
  • Contribute to the review and development of policies
  • Support independence and wellbeing
  • Manage own work and learning
  • Follow safe work practices for direct client care
  • Work with people experiencing or at risk of homelessness
  • Support young people to create opportunities in their lives
  • Work with clients to identify financial literacy education needs
  • Respond to client needs
  • Organise personal work priorities and development
  • Operate under a casework framework
  • Work with clients who are intoxicated
  • Organise workplace information
  • Provide first point of contact
  • Provide first aid
  • Support participative planning processes
  • Implement participation and engagement strategies
  • Provide loss and grief support
  • Provide education and support on parenting, health and well being
  • Undertake bicultural work with forced migrants in Australia
  • Develop and maintain networks and collaborative partnerships

Study information

CampusFeesEntryMid year intakeAttendance
North Albury No
  • Part-time : 12 months
  • Online/Off-campus : 12 months

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