PNL 4WDriving Pty Ltd

Address client needs - SISXCCS003

This unit is part of the Sport, Fitness and Recreation Training Package. It describes the performance outcomes, skills and knowledge required to manage ongoing and sometimes complex relationships with clients. It requires the ability to match client services to client needs and to be familiar with service provision options that can be negotiated with the client and customised to meet their needs. It applies to individuals who work in a client service delivery role such as program developers and coordinators, competition organisers, trip leaders, after-school or holiday-care coordinators, logistics coordinators and sports trainers in work environments such as community recreation centres, aquatics centres and camps according to relevant legislation and organisational policies and procedures.