Course Level
Non award
Customer Experience Strategy and Design
Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
Online | Full-time - 6 weeks | $1,900 | N/A |
Structure
Course structure - Module 1: Learn about CX strategy and your customers, Module 2: Understand your customers experience and journeys, Module 3: Define your CX strategy, Module 4: Prototype and test a solution, Module 5: Measure customer experiences and implement change, Module 6: Whats next?.
Entry requirements
- No minimum requirements.
Related Courses
Graduate Certificate in User Experience Design
RMIT University
Graduate Certificate in Strategic Design
Queensland University of Technology (QUT)
Certificate IV in Design - CUA40720
Australian City Design College
