Customer Experience Strategy and Design
RMIT University
Type of institution: University/Higher Education Institution
Level:
CRICOS: 00122A
Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.
Structure
Course structure - Module 1: Learn about CX strategy and your customers, Module 2: Understand your customers’ experience and journeys, Module 3: Define your CX strategy, Module 4: Prototype and test a solution, Module 5: Measure customer experiences and implement change, Module 6: What's next?.
Standard entry requirements
No minimum requirements.
Study information
| Campus | Fees | Entry | Mid year intake | Attendance |
|---|---|---|---|---|
| Online | No |
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