RMIT University

Customer Experience Strategy and Design

RMIT University

Type of institution: University/Higher Education Institution
CRICOS: 00122A

Craft personalised customer experiences by gaining valuable design thinking skills in research, customer journey mapping, prototyping, and more. Address key customer and business problems and effectively communicate your strategy and process to stakeholders.


Course structure - Module 1: Learn about CX strategy and your customers, Module 2: Understand your customers’ experience and journeys, Module 3: Define your CX strategy, Module 4: Prototype and test a solution, Module 5: Measure customer experiences and implement change, Module 6: What's next?.

Standard entry requirements

No minimum requirements.

Study information

CampusFeesEntryMid year intakeAttendance
Online No

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