Course Level
Certificate III
BSB30120 - CERTIFICATE III IN BUSINESS (CUSTOMER ENGAGEMENT)
This qualification is a specialised stream of the BSB30120 Certificate III in Business, designed for learners seeking strong foundational skills in customer engagement. It places particular emphasis on developing practical customer care competencies, including four customer related units to build real world capability and confidence. Delivered entirely online, the course consists of 13 nationally recognised units of competency and is provided by Sutherland Training in full compliance with the 2025 Standards for RTOs. Its flexible structure supports students balancing work, family, or other commitments while still progressing toward a meaningful qualification. This course equips learners with the essential knowledge and practical skills required to enter or advance within a customer engagement career path. It is ideal for those returning to the workforce, seeking to change careers, or wanting to strengthen their customer service expertise to improve employment opportunities and workplace performance.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
ONLINE DELIVERY | $1,690 | N/A |
Structure
The course consists of 13 units of competency, with 6 core units. No work placement is required.
Subjects
- Customer Service
Entry requirements
- In order to undertake this course, you will need to meet the Language, Literacy, Numeracy and Digital (LLND) requirements. You will be required to undertake an LLND test.
Study Pathways
Credit transfers can be applied on request. We will need evidence of existing transcripts to apply credit transfers. RPL is also available for those who are seeking Recognition of Prior competencies.
Related Courses
Certificate III in Customer Engagement - BSB30215
Edmund Barton College of Business Education
Certificate III in Customer Engagement - BSB30215
Precise Training Pty Ltd
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