Certificate IV in Government - PSP40116


Type of institution: TAFE Institute
Level: Pre-degree
CRICOS: 00591E

This qualification allows for the attainment of occupational specific competencies for those working in operational roles without supervision in the public sector. Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement, and limited responsibility with established parameters.The generalist qualification is particularly suited to those working in an environment requiring multi-skilled personnel and/or small or regionally based organisations.The human resources management specialisation covers the skills required for working within a human resources field in the public sector.The service delivery specialisation covers the skills required for those delivering government services in a public sector environment.The land administration specialisation covers the skills required by those working as public land administration officers.The injury claims administration specialisation covers the skills required for those working within an injury claims administration field in the public sector.The injury rehabilitation management specialisation covers the skills required for those working as rehabilitation practitioners within an injury management field in the public sector.The border protection specialisation covers the skills required by operational staff working within a border protection field.The revenue administration specialisation covers the skills required for those working in a revenue administration field in the public sector.No licensing, legislative or certification requirements apply to this qualification at the time of publication.Additional qualification adviceWhere a defined specialisation is completed as listed below, the resultant testamur can be titled: Certificate IV in Government (field of study) e.g. Certificate IV in Government (Injury claims administration).


  • 15 units: 6 core
  • 9 elective


  • Conduct detector dog team training
  • Assist self-management of government service offers
  • Conduct an investigation
  • Process claims
  • Give evidence
  • Investigate Aboriginal land claims and/or applications
  • Participate as a member of a workplace emergency initial response team
  • Assess applications for grants, subsidies and rebates
  • Evaluate returns-based taxes
  • Identify and apply statute law
  • Create and maintain profiles
  • Provide workplace mentoring
  • Give and receive policy information
  • Promote and educate about injury management
  • Administer public reserves
  • Undertake initial rehabilitation assessments
  • Review human resource functions
  • Implement and monitor return to work plans
  • Maintain injury management case files
  • Operate as part of an emergency control organisation
  • Manage personal work priorities and professional development
  • Monitor performance and provide feedback
  • Manage information on legal entities, relationships and property
  • Develop and provide employment management services to candidates
  • Provide a consultancy service for human resource management
  • Contribute to health and safety of self and others
  • Identify and treat risks
  • Review operational schedules
  • Determine stamp duties
  • Support the recruitment, selection and induction of staff
  • Procure goods and services
  • Assess Crown land
  • Provide support to Parliament
  • Deal with incorrect payments and debts
  • Conduct situational workplace assessments
  • Support employee and industrial relations procedures
  • Introduce the government service delivery model
  • Work with interpreters
  • Provide a quotation
  • Conduct government service delivery interviews
  • Apply project time management techniques
  • Use border protection technology equipment
  • Undertake career planning
  • Handle compensation claims
  • Support policy implementation
  • Uphold the values and principles of public service
  • Implement and monitor WHS policies, procedures and programs to meet legislative requirements
  • Compose complex workplace documents
  • Undertake legislative decision making
  • Interpret and assess contracts
  • Determine land tax liability
  • Provide workplace coaching
  • Coordinate land board sittings
  • Facilitate participation in government service delivery
  • Investigate tenure applications
  • Examine and test firearms
  • Encourage compliance with legislation in the public sector
  • Promote innovation and change through extension
  • Apply project human resources management approaches
  • Implement e-correspondence policies
  • Value diversity
  • Develop internal and external networks
  • Develop and implement work unit plans
  • Implement and monitor environmentally sustainable work practices
  • Administer government service delivery requirements
  • Assist government service recipients with complex needs
  • Use resources to achieve work unit goals
  • Monitor and review injury management cases
  • Use advanced workplace communication strategies
  • Develop return to work plans
  • Undertake native title assessments
  • Lead effective workplace relationships
  • Use translation services
  • Undertake compliance audits
  • Conduct initial claim assessments
  • Undertake project work
  • Develop operational effectiveness of detector dog teams
  • Provide scientific technical support
  • Provide input to change processes
  • Develop surveillance flight routes
  • Analyse surveillance products
  • Administer delivery of financial and other benefits
  • Make claim determinations
  • Apply government processes
  • Exercise delegations
  • Assist with specialist policy development
  • Gather and analyse information
  • Maintain workplace safety
  • Identify and select government service delivery options
  • Conduct patrols
  • Administer levies, fines and other taxes
  • Administer human resource processes
  • Deal with conflict
  • Deliver and monitor service to clients
  • Monitor reserves management
  • Monitor radiation
  • Command operational groups
  • Prepare and lodge non-claimant native title applications
  • Use public sector financial processes
  • Organise and undertake scientific/technological research

Study information

CampusFeesEntryMid year intakeAttendance
Inverell Campus No
  • Flexible Delivery : 18 months
Newcastle Campus No
  • Part-time : 38 weeks
St George College, Main Campus No
  • Part-time : 18 weeks

Fee comments

Campuses: Newcastle Campus.

**ADDITIONAL RESOURCES**You will need to provide for yourself the following resources which you will keep when you complete your study:- General stationery, (ie, pen, pencil, eraser, highlighters and stapler)-USB storage device

Further information

Students seeking a qualification targeted to a specialisation (such as border protection or injury claims administration) should select the required number of electives from the relevant group. A generic qualification may be obtained by selecting units of competency from across all elective groups.

Related courses

Browse more courses
Is the information on this page correct? Request update
Enquire about this course
You must agree before submitting.

Become a member

Already a member? LoginForgot password?

Join the conversation