Type of institution: TAFE Institute
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
8 core units plus 8 elective units.
- Core: Develop and implement service programs
- Develop workplace communication strategies
- Analyse impacts of sociological factors on clients in community work and services
- Manage and promote diversity
- Manage legal and ethical compliance
- Manage work health and safety
- plus more. Electives: Assess co-existing needs
- Manage and maintain tenancy agreements and services
- Establish and confirm the counselling relationship
- Provide advocacy and representation services
- plus more.
Standard entry requirements
Satisfactory demonstration of reading, writing and numeracy skills by undertaking the Core Skills Profile for Adults (CSPA) AND Certificate IV or higher in a Community Services or Health related area
To achieve this qualification, students must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.