Course Level
Certificate II
Certificate II in Retail Services - SIR20216
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Campus | Duration | Fees | ATAR |
|---|---|---|---|
Workplace Training Strategies VIC Head Office | Full-time - 12 months Part-time - 12 months | $650 | N/A |
Structure
12 units: 7 core; 5 elective
Subjects
- Handle food safely in a retail environment
- Produce visual merchandise displays
- Advise on food products and services
- Follow point-of-sale procedures
- Work effectively in a service environment
- Contribute to workplace health and safety
- Use strategies to respond to routine workplace problems
- Engage the customer
- Identify and respond to security risks
- Organise personal work requirements
- Communicate in the workplace to support team and customer outcomes
- Merchandise food products
- Organise and maintain the store environment
- Plan a career in the retail industry
- Receive and handle retail stock
- Use business technology
- Advise on products and services
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