Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.
Duties & Tasks
Airline passenger officers may perform the following tasks:issue and check tickets and travel documents, check in passengers for their flight and allocate seats on the aircraft
check baggage size and weight
direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures
assist with passenger enquiries and complaints
attend to travelling airline staff and crew
provide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengers
direct passengers to luggage areas and assist passengers with lost luggage
help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors
ensure security measures are adhered to at all times.
Airline passenger officers are required to work shifts, which may include weekends, public holidays and nights. Uniforms are usually provided.
excellent communication and interpersonal skills
alertness and common sense
enjoy working with people
neat personal appearance
comfortable using computers
able to deal with difficult situations
able to work under pressure in peak periods.