Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.
Duties & Tasks
Airline passenger officers may perform the following tasks:
- issue and check tickets and travel documents, check in passengers for their flight and allocate seats on the aircraft
- check baggage size and weight
- direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures
- assist with passenger enquiries and complaints
- attend to travelling airline staff and crew
- provide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengers
- direct passengers to luggage areas and assist passengers with lost luggage
- help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors
- ensure security measures are adhered to at all times.
Airline passenger officers are required to work shifts, which may include weekends, public holidays and nights. Uniforms are usually provided.
- excellent communication and interpersonal skills
- alertness and common sense
- enjoy working with people
- neat personal appearance
- pleasant personality
- comfortable using computers
- able to deal with difficult situations
- able to work under pressure in peak periods.