Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.
Duties & Tasks
Airline passenger officers may perform the following tasks:issue and check tickets and travel documents, check in passengers for their flight and allocate seats on the aircraftcheck baggage size and weightdirect passengers to immigration and/or departure gates, and provide information about customs and immigration proceduresassist with passenger enquiries and complaintsattend to travelling airline staff and crewprovide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengersdirect passengers to luggage areas and assist passengers with lost luggagehelp passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minorsensure security measures are adhered to at all times.
Airline passenger officers are required to work shifts, which may include weekends, public holidays and nights. Uniforms are usually provided.
- excellent communication and interpersonal skills alertness and common sense enjoy working with people neat personal appearance pleasant personality comfortable using computers able to deal with difficult situations able to work under pressure in peak periods.