How to become a Airline Passenger Officer

Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.

Personal requirements of a Airline Passenger Officer

  • Excellent communication and interpersonal skills
  • Alertness and common sense
  • Enjoy working with people
  • Neat personal appearance
  • Pleasant personality
  • Comfortable using computers
  • Able to deal with difficult situations
  • Able to work under pressure in peak periods

Education & Training for a Airline Passenger Officer

You can work as an airline passenger officer without formal qualifications. Employers generally require you to gain your Senior Secondary Certificate of Education with good results in English and mathematics, and/or have relevant clerical and customer service experience. The selection process involves aptitude testing and an assessment of educational qualifications and previous workplace experience. Following selection and appointment, airline passenger officers undergo initial in-house training, which covers service standards and protocols, computer reservations, check-in systems and security training. You can also become an airline passenger officer through a traineeship. Entry requirements may vary, but employers generally require Year 10.

Additional Information
Experience in a service industry, such as hospitality or retail, may be highly regarded. All persons working in the airline industry must satisfy security clearance requirements.
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