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Airline Passenger Officer

Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.

Duties & Tasks
Airline passenger officers may perform the following tasks:
  • issue and check tickets and travel documents, check in passengers for their flight and allocate seats on the aircraft
  • check baggage size and weight
  • direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures
  • assist with passenger enquiries and complaints
  • attend to travelling airline staff and crew
  • provide information about flight arrival and departure times and use the public address (PA) system to make announcements to arriving and departing passengers
  • direct passengers to luggage areas and assist passengers with lost luggage
  • help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors
  • ensure security measures are adhered to at all times.
  • Working conditions
    Airline passenger officers are required to work shifts, which may include weekends, public holidays and nights. Uniforms are usually provided.
    Personal requirements
    - excellent communication and interpersonal skills
  • alertness and common sense
  • enjoy working with people
  • neat personal appearance
  • pleasant personality
  • comfortable using computers
  • able to deal with difficult situations
  • able to work under pressure in peak periods.
  • Related courses
    QLD
    VIC
    WA
    NSW


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