Airline passenger officers work at the airport providing customer-related services such as check-in and boarding procedures, providing information and directions, locating lost luggage and assisting passengers who require special attention.
You can work as an airline passenger officer without formal qualifications. Employers generally require you to gain your Senior Secondary Certificate of Education with good results in English and mathematics, and/or have relevant clerical and customer service experience. The selection process involves aptitude testing and an assessment of educational qualifications and previous workplace experience. Following selection and appointment, airline passenger officers undergo initial in-house training, which covers service standards and protocols, computer reservations, check-in systems and security training. You can also become an airline passenger officer through a traineeship in Aviation (Ground Operations and Service). Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.
Airline passenger officers may perform the following tasks:
Airline passenger officers are required to work shifts, which may include weekends, public holidays and nights.
Most airline passenger officers are employed by the major airlines operating in Australia such as Qantas, Jetstar and Virgin Australia. Many are employed on a permanent part-time basis. Competition for positions is strong. With experience, and sometimes further training, airline passenger officers may progress to supervisory or managerial positions.