How to become a Flight Attendant

Flight attendants provide onboard service to aircraft passengers and ensure the observance of airline safety procedures.

Personal requirements of a Flight Attendant

  • Friendly personality with excellent interpersonal and communication skills
  • Able to work as part of a team
  • Neat personal appearance at all times
  • Able to work under pressure and within tight time frames
  • Able to adapt easily to an irregular lifestyle
  • Able to cope with the physical demands of the job
  • Able to satisfy height requirements (for some airlines)
  • Able to swim approximately 20 to 50 metres unaided (for some airlines)
  • At least 18 years of age

Education & Training for a Flight Attendant

You can work as a flight attendant without formal qualifications. Entry requirements may vary, but the major airlines generally require you to gain your Senior Secondary Certificate of Education with good results in English and mathematics, combined with the successful undertaking of written and practical examinations, as well as behavioural assessments. Entry to this occupation may be improved if you have qualifications and/or relevant experience in the hospitality or customer service industry. You can also become a flight attendant through a traineeship. Entry requirements may vary, but employers generally require Year 10. On appointment, flight attendants undertake initial in-house training, prior to commencing flight duties.

Additional Information
The major airlines prefer candidates who speak a second language or can demonstrate an awareness of other cultures. Applicants are required to have a Provide First Aid Certificate, a Responsible Service of Alcohol certificate and a valid passport, all with a minimum of 12 months' validity. All persons working in the airline industry must satisfy security clearance requirements. Flight attendants receive regular training throughout their careers and their performance is monitored to ensure high standards.
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